In response to the recent outbreak of a novel coronavirus, we are implementing measures throughout the hospital to help prevent a COVID-19 outbreak in the vet hospital.
We understand this is a difficult and stressful time for everyone. Our number one priority is caring for your pets. However, to be able to continue our service for you and your pets, we need to take care of our vets, nurses and receptionists as a priority.
If you have an appointment with us and are experiencing any cold or flu symptoms (or if anyone you reside with has tested positive to COVID-19) please contact Allambie Vet prior to your appointment to let us know and we can talk you through our options.
We have measures in place to provide care to your pets through this time, but if you are sick or quarantined we ask that you please arrange a family member or friend to drop your pet into the vet hospital and we will arrange a phone consultation with the treating vet. Alternatively, we can take your pets from you in our car park, followed with a phone consultation once a physical exam has been completed.
Please avoid bringing sick family members, including children, into the vet hospital. We understand that in an emergency, this situation is not always avoidable, but please endeavour to ring reception before arrival and we will organise facemasks for the sick.
Allambie Vet actions and staff recommendations to help prevent the spread of COVID-19 throughout the hospital:
It is extremely important to practice good hand hygiene. This is one of the most important infection prevention and control practices that you can perform to protect yourself and others.
Use the hand sanitiser provided at reception and consulting rooms.
Facemasks are available for unwell clients.
Other actions we have in place:
Staff will not come to work if experiencing flu-like symptoms, particularly coughing or sore throat.
We encourage and practice cough etiquette – cough into your elbow if necessary and perform hand hygiene after.
We have instituted a no hand shaking and/or hugging policy in the clinic.
We strongly encourage avoidance of face touching, especially eyes, nose and mouth.
We are strict with ourselves and check our fellow staff members are performing hand hygiene properly – encourage each other to do the right thing.
We use other personal protective equipment as required.
In the event of government suggested quarantine periods, we will ensure we have staff available to treat any emergencies and ill patients. However, we will have to reschedule all routine appointments, procedures and elective procedures. This would lead to a decrease in staffing levels and opening hours during these periods.
If you are unsure about your pet’s health and an appointment is required, please call Allambie Vet anytime to discuss with a nurse or vet.
Thank you for your support and understanding.
Allambie Vet Management
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